How To File A Complaint Against A Bank
If your mortgage loan is serviced or owned (i.e. the “investor” on the loan) by one of the large national banks (see the partial list below), you can probably file a complaint against the bank at the Office of the Comptroller of the Currency (OCC) – Administrator of National Banks, which is a US government office set up as an independent bureau of the United States Department of the Treasury. You can find out more information regarding the OCC on the Wikipedia Office of the Comptroller of the Currency page.
Partial list of the large national banks which would fall under the jurisdiction of the OCC:
- Bank of America (BAC Home Loans and also formerly Countrywide)
- Bank of New York (also formerly Mellon Bank)
- Chase (JPMorgan Chase)
- CitiMortgage
- Commerce Bank, N.A.
- Green Bank
- OneWest
- Wells Fargo (also formerly Wachovia)
- U.S. Bank
If your bank or mortgage company is not listed above, you can check to see if the OCC would regulate your bank or mortgage company by visiting the Federal Financial Institutions Examination Council (FFIEC) Consumer Help Center. You can find out more information regarding the FFIEC on the Wikipedia Federal Financial Institutions Examination Council page. If the search function on the FFIEC page indicates that the OCC does not supervise the bank or mortgage company that you want to file a complaint against, it will tell you the correct regulatory authority to pursue your complaint with.
If your bank or mortgage company is not working with you to help avoid foreclosure or being very difficult with respect to short sales, I recommend that you file a complaint to help prevent foreclosure. The bank will definitely respond. The last two OCC complaints that I recommended clients file resulted in phone calls from the bank’s vice president’s office.
In addition to filing the complaint, you should contact a foreclosure defense and/or bankruptcy attorney, a short sale real estate specialist like myself, or a legitimate mortgage loan counselor. Please just do not let the bank foreclose on you without trying to prevent foreclosure. If you have a mortgage loan with Wells Fargo, Bank of America (BAC Home Loans or Countrywide Mortgage), CitiMortgage, Chase (JPMorgan Chase), America’s Servicing Company (ASC), GMAC, a Fannie Mae owned loan, a Freddie Mac owned loan, an FHA insured mortgage loan, a THDA mortgage loan, or any type mortgage loan, and you have missed mortgage payments, or will miss mortgage payments and live in the Nashville Tennessee area (Nashville, Brentwood, Franklin, Nolensville, Spring Hill, Thompson’s Station, Murfreesboro, Smyrna, LaVergne, Antioch, Columbia, Mt. Juliet, Springfield, Gallatin, Hermitage and Hendersonville), please contact Nashville Tennessee Short Sales and Foreclosures Expert for a free no obligation consultation to discuss your foreclosure prevention options including a short sale or short sales (if you have multiple properties).
